Local IT & telecoms for Kent businesses · Maidstone-based ★★★★★ 5.0 from 33 Google reviews
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IT support for Medway businesses.
From Chatham Maritime to Gillingham Business Park, we keep Medway businesses connected. Friendly IT support, phones and internet from one Kent team, with engineers on site within 4 hours.
- On site within 4 hours in Medway
- Calls answered in 6.8s on average
- No contracts - from £19.99 per user
Free IT health check for Medway businesses
Tell us what your business needs. No hard sell we promise.
Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm
IT and telecoms for busy Medway firms
Medway is one of Kent’s biggest business centres, with manufacturers, logistics firms, trades and professional offices across the towns. Many run from more than one site, with staff in the office, on the road and on the shop floor. We connect it all: reliable networks, phones that work across sites, and mobile SIMs for the team out and about.
Fleet savings
When Alan Firmin Ltd needed a new phone system and fleet SIM cards, a thorough review and a bespoke package cut their telecoms costs by 37%.
Areas we cover
From our office at Union Park, Bircholt Road, Maidstone ME15 9XT.
LOCAL KNOWLEDGE
Supporting businesses across all five Medway towns
Medway isn’t one place – it’s Strood, Rochester, Chatham, Gillingham and Rainham, each with its own business areas. We support firms on Medway City Estate in Frindsbury, at Chatham Maritime and Dockside, on Gillingham Business Park, at Lordswood and Rochester’s Laker Road estates, and on Innovation Park Medway by Rochester Airport. Our office is around 20 minutes away over Blue Bell Hill, so we’re usually on site well within our 4-hour promise.
Lots of Medway businesses are industrial – engineering, manufacturing, logistics, trade counters and construction – and their IT needs are different from a typical office:
- Networks that reach the warehouse – Wi-Fi that covers the yard, workshop and loading bays, not just the office, using proper access points rather than extenders.
- Phones for people on the move – 3CX apps and business SIMs so drivers, engineers and site managers take calls on the company number wherever they are, with call recording if you need it.
- Shared and rugged devices – shop-floor PCs, scanners and label printers set up so one fault doesn’t stop dispatch.
- Multi-site setups – one phone system and one network across your Medway, Maidstone or Sittingbourne sites, managed as a single business.
Many of our haulage and logistics clients sit along the A2 and M2 corridor, so we understand how important it is to keep transport management systems, tachograph software and tracking running.
LOCAL KNOWLEDGE
Services for Medway businesses
One local team for your IT, phones, mobiles and internet - one bill, one number to call. See our prices →
- IT support from £19.99 per user per month.
- Multi-site networks and leased lines linking offices, warehouses and workshops.
- 3CX VoIP phones - keep your 01634 numbers and transfer calls between sites.
- Fleet SIMs on O2, Vodafone and EE, no contracts, and IoT SIMs for trackers and machines.
- Cyber Essentials for firms supplying larger contractors and the public sector.
Real reviews from real Kent businesses.
★★★★★
“Since using the services of AVAIO, we have noticed a real improvement of the quality of our IT systems and reactive support. Technician is always on hand if needed.”
GTGlenn ThompsonMD, Advance FM Ltd
★★★★★
“The quality of work and service was unparalleled. I have no hesitation in recommending all of the AVAIO team for being polite, timely and dedicated, for an outrageously good price.”
DLDan LawrenceDURTY Media
★★★★★
“Your service is more than excellent… it is a pleasure doing business with you and we look forward to our continuing business relationship.”
TMTanya MayorJames Magee Accountancy Services
Real results: Advance FM saves £2,680 a month · Alan Firmin cut telecoms costs by 37% · James Magee Accountancy cut costs by 24%
We’re on site within 4 hours anywhere in Medway, and most issues are fixed remotely within minutes.
Yes. We link sites with secure networks and a shared phone system, so calls and files move between them seamlessly.
Yes. We port them to our 3CX system with no downtime.
Yes. Unlimited business SIMs on O2 from £12, Vodafone from £19.99 a month, or EE, on rolling monthly terms.
All of it – Strood, Rochester, Chatham, Gillingham, Rainham and the Hoo Peninsula, plus Walderslade, Lordswood and Wigmore. Engineers are on site within 4 hours, and most problems are fixed remotely the same day.
Yes. We survey the building, then install business-grade access points so you get one network across the office, warehouse floor and yard – for scanners, tablets and staff phones, with a separate network for guests.
We can add automatic 4G/5G backup, so tills, card machines and your phone system switch over within seconds if the main line fails – and switch back when it’s restored. Customers won’t notice a thing.
Yes. Manufacturers and logistics firms are often asked for Cyber Essentials before they can win or keep supply contracts. We check where you stand, fix any gaps and guide you through certification – usually within a few weeks.
Medway business? Let’s talk.
Book a free IT & telecoms health check. We’ll show you where you can save money and reduce risk - even if you don’t switch.