Local IT & telecoms for Kent businesses · Maidstone-based ★★★★★ 5.0 from 33 Google reviews
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IT support in Maidstone.
We’re based at Union Park on Bircholt Road, so Maidstone is right on our doorstep. Fast helpdesk, an engineer on site within 2 hours, and phones and broadband from the same friendly team.
- On site within 2 hours in Maidstone
- Calls answered in 6.8s on average
- No contracts - from £19.99 per user
Free IT health check for Maidstone businesses
Tell us what your business needs. No hard sell we promise.
Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm
Maidstone’s local IT and telecoms team
AVAIO started life in Maidstone as Computerman UK back in 2008, and we’ve been looking after local businesses ever since. Accountants, insurers, facilities companies and many other local firms rely on us for their IT support, phone systems, business mobiles and connectivity.
Because our office and engineers are here, Maidstone businesses get our fastest on-site response - within 2 hours - and a team they can actually meet. Pop into Union Park for a coffee any time.
Why Maidstone firms choose AVAIO
- Truly local - engineers on site within 2 hours in Maidstone and the surrounding area.
- Fast - calls answered in 6.8 seconds on average.
- No contracts - we earn your business every month.
- Proven - 5.0 from 33 Google reviews, and savings of 59% on IT support on average.
From our office at Union Park, Bircholt Road, Maidstone ME15 9XT.
LOCAL KNOWLEDGE
Where we work in Maidstone
Our office is at Union Park on Bircholt Road, in Parkwood on the south side of town – so we can reach any Maidstone business in minutes, and we do every week. That includes offices in the town centre around Week Street, King Street and Mill Street, firms on Eclipse Park and the 20/20 estate by the M20, and the units at Parkwood, Tovil, Aylesford and Allington.
Being local means we can do the jobs a remote helpdesk can’t:
- Office moves and fit-outs – we plan cabling, broadband and phone lines before move day, then set up desks so your team is working from 9am on their first morning.
- Same-day swaps – if a laptop dies, we can often bring a pre-configured replacement the same day instead of sending it away for repair.
- Face-to-face reviews – your quarterly IT review is with someone who knows your building, at your office or ours.
As the county town, Maidstone is home to lots of professional firms – accountants, solicitors, estate agents and insurers – working alongside Kent County Council and the courts and handling sensitive client data. That’s why Cyber Essentials, Microsoft 365 security and tested backups are part of our standard support plan, not optional extras.
LOCAL KNOWLEDGE
What we do for Maidstone businesses
One local team for your IT, phones, mobiles and internet - one bill, one number to call. See our prices →
- IT support from £19.99 per user per month: unlimited helpdesk, monitoring, anti-virus and backup management, and 20% off on-site visits.
- VoIP phone systems - keep your 01622 numbers and answer calls anywhere.
- Business SIMs on O2, Vodafone and EE, no contracts.
- Broadband and leased lines for offices across the town.
- Microsoft 365, cyber security and Cyber Essentials.
Real reviews from real Kent businesses.
★★★★★
“Since using the services of AVAIO, we have noticed a real improvement of the quality of our IT systems and reactive support. Technician is always on hand if needed.”
GTGlenn ThompsonMD, Advance FM Ltd
★★★★★
“The quality of work and service was unparalleled. I have no hesitation in recommending all of the AVAIO team for being polite, timely and dedicated, for an outrageously good price.”
DLDan LawrenceDURTY Media
★★★★★
“Your service is more than excellent… it is a pleasure doing business with you and we look forward to our continuing business relationship.”
TMTanya MayorJames Magee Accountancy Services
Real results: Advance FM saves £2,680 a month · Alan Firmin cut telecoms costs by 37% · James Magee Accountancy cut costs by 24%
We’re on site within 2 hours anywhere in Maidstone and the surrounding area. Most issues are fixed remotely long before that.
Yes. We port your existing Maidstone numbers to our 3CX phone system, usually with no downtime.
Of course. We’re at Union Park, Bircholt Road, Maidstone ME15 9XT. Give us a call first so the right person is there to meet you.
No. We support businesses across Kent and London, with on-site visits within 4 hours outside the Maidstone area.
All of Maidstone and the surrounding villages – including Bearsted, Barming, Coxheath, Loose, Boughton Monchelsea, Aylesford, Larkfield, Ditton, West Malling and Kings Hill. Most issues are fixed remotely within minutes, so an engineer only comes out when something needs hands-on attention.
Yes. We’ll survey the new premises, order broadband or a leased line early (Openreach lead times can be weeks), move your phone numbers and set up the network and desks, so your team works normally from day one.
Most Maidstone business areas now have full fibre or leased-line options, but it varies street by street. Give us your postcode and we’ll check every available network and give you the fastest option plus a backup.
The UK’s copper phone network is being switched off, with the move due to finish by January 2027. Anything still on an old line – phones, fax, alarms, lift lines, card machines – needs moving to digital. We’ll audit what you have and move it over with no downtime. Read our PSTN switch-off guide.
Maidstone business? Let’s have a coffee.
Book a free IT & telecoms health check. We’ll show you where you can save money and reduce risk - even if you don’t switch.