Local IT & telecoms for Kent businesses · Maidstone-based ★★★★★ 5.0 from 33 Google reviews
Home › IT Support › Canterbury
IT support for Canterbury businesses.
Friendly, reliable IT support and telecoms for businesses across Canterbury, Whitstable and Herne Bay. Help in seconds by phone, engineers on site within 4 hours, and no long contracts.
- On site within 4 hours in Canterbury
- Calls answered in 6.8s on average
- No contracts - from £19.99 per user
Free IT health check for Canterbury businesses
Tell us what your business needs. No hard sell we promise.
Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm
A city of independents
Canterbury’s economy is built on independent retailers, hospitality, tourism, education and professional services. Many are small teams without anyone in charge of IT - so when the Wi-Fi drops, the card machine won’t connect or an email looks suspicious, there’s no one to ask. That’s where we come in: one friendly number to call for everything technology.
Busy seasons, reliable systems
Tourist season, graduation week and Christmas are when your systems matter most. We keep tills, card machines, booking systems and Wi-Fi running, with 4G/5G backup so a broadband fault never costs you a sale.
Areas we cover
From our office at Union Park, Bircholt Road, Maidstone ME15 9XT.
LOCAL KNOWLEDGE
IT support for Canterbury’s offices, practices and campuses
Beyond the high street, Canterbury has a busy professional and education sector – accountants, solicitors and surveyors in the city centre and around Dane John and St Dunstan’s, firms on Canterbury Business Park and Wincheap, and a long list of businesses supplying the University of Kent, Canterbury Christ Church and the city’s schools. They need what every growing firm needs: IT that just works, and someone to call when it doesn’t.
Working in and around a historic city brings its own challenges, and we’re used to them:
- Old buildings, thick walls – listed and period offices often have poor Wi-Fi and limited cabling routes. We design the network around the building, using mesh access points and careful cable runs, so you get coverage without damaging the fabric.
- Remote first, on site when it counts – we’re around 40 minutes away via the M2 and A2. Most issues are fixed remotely in minutes, with engineers on site within 4 hours when hands-on work is needed.
- The coast too – we support businesses in Whitstable, Herne Bay and Faversham with the same service and response times.
- Busy seasons – term time and the tourist season mean extra staff, temporary laptops and Microsoft 365 accounts. We set new starters up quickly and remove access cleanly when they leave.
LOCAL KNOWLEDGE
Services for Canterbury businesses
One local team for your IT, phones, mobiles and internet - one bill, one number to call. See our prices →
- IT support from £19.99 per user per month.
- Retail and hospitality connectivity - broadband, guest Wi-Fi and 4G/5G backup.
- 3CX VoIP phones - keep your 01227 numbers.
- Microsoft 365 set up and supported properly.
- Cyber security and Cyber Essentials.
- Business SIMs from £12 a month, no contracts.
Real reviews from real Kent businesses.
★★★★★
“Since using the services of AVAIO, we have noticed a real improvement of the quality of our IT systems and reactive support. Technician is always on hand if needed.”
GTGlenn ThompsonMD, Advance FM Ltd
★★★★★
“The quality of work and service was unparalleled. I have no hesitation in recommending all of the AVAIO team for being polite, timely and dedicated, for an outrageously good price.”
DLDan LawrenceDURTY Media
★★★★★
“Your service is more than excellent… it is a pleasure doing business with you and we look forward to our continuing business relationship.”
TMTanya MayorJames Magee Accountancy Services
Real results: Advance FM saves £2,680 a month · Alan Firmin cut telecoms costs by 37% · James Magee Accountancy cut costs by 24%
Yes. We support businesses right across the Canterbury district and the coast, with on-site visits within 4 hours.
Yes. Secure guest Wi-Fi that keeps customers separate from your business systems.
Yes. We port your numbers to our 3CX VoIP system with no downtime.
Yes. We work with businesses from 5 to 100 people, and pay-as-you-go support is available if you’re not ready for a monthly plan.
Our engineers reach Canterbury, Whitstable and Herne Bay within 4 hours. In practice most support is done remotely within minutes of your call, and we arrange on-site visits for installs and hardware problems.
Usually, yes. We survey first, then use a small number of well-placed business access points (often wireless mesh) to keep new cabling to a minimum. We’ll talk through anything that needs consent before we start.
Yes. We help suppliers meet the security requirements those contracts often ask for, including Cyber Essentials certification, Microsoft 365 security and documented backups.
As early as possible – ideally two to three months before. Broadband and leased-line installs can take weeks, especially in older buildings, so we check what’s available at the new address, order it early and move your phones, network and desks so you’re working from day one.
Canterbury business? Let’s talk.
Book a free IT & telecoms health check. We’ll show you where you can save money and reduce risk - even if you don’t switch.