Local IT & telecoms for Kent businesses · Maidstone-based ★★★★★ 5.0 from 33 Google reviews
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Everything you might want to know about our IT support, phone systems, business SIMs and broadband - prices, contracts, response times and how to get help.
- No contracts on IT support, VoIP or SIMs
- No set-up fees
- Calls answered in 6.8s on average
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Tell us what your business needs. No hard sell we promise.
Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm
It’s priced per user per month + VAT, and gets cheaper as your team grows: £40 for 1–10 users, £35 for 11–25, £30 for 26–50, £27 for 51–75 and £19.99 for 76–100. For 100+ users we’ll give you a quote. See full pricing →
Unlimited helpdesk support, remote monitoring and maintenance, Microsoft 365 management, anti-virus and backup management, third-party software support, monthly reporting, a quarterly IT review meeting, and 20% off on-site and off-site support and repairs.
No. Our IT support is contract-free and has no set-up fees. We earn your business every month.
Yes. We’re on site within 2 hours in Maidstone and the surrounding area, including Kings Hill and West Malling, and within 4 hours across the rest of Kent and London. On-site work is £64 an hour on our plan, instead of £80.
Yes. We support Apple devices and macOS as well as Windows.
Yes, out-of-hours support is available. Talk to us about the cover your business needs.
An MSP looks after your IT for a fixed monthly fee - monitoring, maintenance, security, backups and support - so problems are prevented rather than just fixed. It’s what our IT support plan does.
No, we don’t offer penetration testing. We do help businesses improve their security and get Cyber Essentials certified.
Our 3CX VoIP phone system is £14 per user per month + VAT, with no contracts. See VoIP phone systems →
Yes. We port your existing numbers across to our platform and handle the whole process for you, with no downtime.
VoIP is a phone system that makes and receives calls over the internet instead of the old copper phone network. You can take calls on desk phones, your computer or the mobile app - in the office or anywhere else.
Everything you’d expect and more: auto attendant, call groups and queues, call waiting, parking and forwarding, call recording, hold music, time profiles and a mobile app.
The UK’s old copper phone network closes for good on 31 January 2027. Traditional phone lines, ISDN and devices plugged into them need to move to digital services before then. Read our PSTN switch-off guide →
O2, Vodafone and EE. O2 SIMs are £12 and Vodafone SIMs £19.99 per month + VAT; EE prices are available on request. See business SIMs →
Yes. Text ‘PAC’ to 65075 from your current phone. Your provider will text you back a code, valid for 30 days, and we’ll do the rest.
No. Our business SIMs are contract-free.
Businesses that switch their SIMs to us save 52% on average.
Broadband and leased line questions.
Can’t see yours? Call 01622 677677 or ask us here.
Business broadband starts from £25 per month + VAT, with no set-up fees. 5G mobile broadband is £15 per month. See business broadband →
Most of our services are. Leased lines have a 12-month minimum term, and some broadband services carry a minimum term because of our agreements with Openreach. We’ll always tell you upfront.
Leased lines start from £235 per month + VAT. See leased lines →
Call us on 01622 677677, email help@avaio.co.uk, or message us on WhatsApp. We’re open Monday to Friday, 9am to 5pm, and out-of-hours support is available.
Go to join.zoho.eu and enter the session code your engineer gives you.
Log in at hub.avaio.co.uk to raise and track tickets.
We’re based at Union Park in Maidstone and support businesses across Kent and South East London. See areas we cover →
Can’t find your answer?
Call us on 01622 677677 or book a free IT & telecoms health check. We’ll answer your questions - no hard sell.