How to switch IT support provider without the disruption

To switch IT support provider: check your notice period, make sure you own the admin accounts for Microsoft 365, your domain and your firewall, choose your new provider, then let them plan the handover – installing their tools, documenting your systems and changing passwords – before your old contract ends. Done properly, your team shouldn’t notice any downtime.

Managed IT support vs pay-as-you-go: which is right for your business?

Managed IT support is a fixed monthly fee per user that covers your helpdesk, monitoring, maintenance and security, so problems are prevented as well as fixed. Pay-as-you-go (break-fix) means paying an hourly rate only when something goes wrong. Pay-as-you-go can suit very small or occasional needs; for most businesses with five or more staff, managed support is cheaper over a year and far less risky.

How much does IT support cost in the UK? (2026 prices)

In 2026, managed IT support for UK small businesses typically costs £40 to £150 per user per month, depending on what’s included and how many people you have. Pay-as-you-go support usually costs £75 to £150 an hour. At AVAIO, IT support starts at £19.99 per user per month for larger teams, with no contracts and no set-up fees.