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AVAIO

Local IT & telecoms for Kent businesses · Maidstone-based   ★★★★★ 5.0 from 33 Google reviews

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Lift emergency lines · PSTN switch-off

Lift line SIMs and 4G autodiallers, ready for the switch-off.

Most lift emergency phones still dial out over a copper phone line, and that network closes on 31 January 2027. We supply the SIMs and the 4G autodialler, and arrange installation through our specialist lift engineering partners, so every lift you look after keeps a working alarm line.

  • Multi-network or single-network SIMs
  • Supply, installation and testing
  • One bill for every lift

Get a lift line quote

Tell us how many lifts you look after and where they are. We’ll come back with a fixed quote.

Quote request

Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm

What we provide

Everything a lift line needs.

Whether you maintain lifts or own the buildings they’re in, we can take care of the whole lift line, or just supply the SIMs.

Lift line SIMs

Multi-network SIMs that switch to the strongest signal, or single-network SIMs on O2, Vodafone or EE, with voice and data for the alarm call.

4G autodiallers

We supply 4G autodialler units to replace analogue diallers that can’t work without a copper phone line.

Installation and testing

Our installation partners fit the unit and SIM, then make a live test call to your 24/7 rescue service before they leave.

Signal checks

Lift shafts and basements can have weak signal. We check coverage on site before installation.

One bill for every lift

Every lift line across all your buildings on one monthly bill, with one team to call if a line has a problem.

Trade supply for lift companies

Lift maintenance firms can buy SIMs in bulk at trade prices to fit into their own autodiallers.

Why it matters

Lift alarms must keep working after the switch-off.

Every passenger lift needs a two-way emergency alarm that connects a trapped passenger to a 24/7 rescue service. That’s a requirement of BS EN 81-28, which also calls for an automatic test call every 72 hours.

  • Lift alarms on copper lines can stop connecting after the switch-off
  • Failures are often silent until someone presses the button
  • The building owner stays responsible for a working alarm
DateWhat happens
30 October 2026Exceptions process closes
6 November 2026Transfer paperwork deadline
31 January 2027Final switch-off
From 1 February 2027Emergency voice access only

From 1 February 2027, any remaining lines move to a temporary “emergency voice access” service where technically possible. It’s limited, more expensive, and not a long-term fix for a lift alarm.

Who it’s for

Lift companies, managing agents, housing associations and building owners. We supply UK-wide, with installation across Kent, London and the South East through our partners.

180,000+ UK lifts still rely on copper lines for their emergency phones, according to industry estimates.

How it works

From survey to working alarm line.

  1. 01
    Tell us about your lifts

    How many, where they are, and which alarm or autodialler is fitted.

  2. 02
    Survey and fixed quote

    We check signal at each site and quote for SIMs, hardware and installation.

  3. 03
    Install and test

    Our installation partners fit the SIM and, where needed, a new 4G autodialler, then make a live test call.

  4. 04
    One bill, ongoing support

    One monthly bill for every lift, and a UK team to call if a line has a problem.

Lift company? Ask about trade pricing for SIMs you fit into your own autodiallers.

Questions

Lift line questions.

Can’t see yours? See all FAQs or just give us a call.

Yes. Passenger lifts need a two-way alarm that connects a trapped passenger to a rescue service 24 hours a day, under BS EN 81-28. The alarm must also make an automatic test call at least every 72 hours.

Lift alarms that dial out over a copper phone line may stop working. Openreach closes the old network on 31 January 2027, and some areas have already switched. A 4G lift line keeps the alarm connected without a phone line.

Usually, yes. Our multi-network SIMs connect to the strongest network available, and we check signal on site before installing.

Often, yes. Many modern autodiallers take a SIM card. If yours only works with a phone line, we’ll supply and fit a 4G autodialler.

BS EN 81-28 requires the alarm to keep working during a power cut, so it needs battery backup. We check this on every lift we connect.

Yes. We supply lift companies with SIMs at trade prices, on one monthly bill, for you to fit into your own autodiallers.

It depends on how many lifts you have, the network option, and whether you need hardware and installation. Tell us what you have and we’ll send a fixed quote.

Keep every lift connected after the switch-off.

Tell us how many lifts you look after. We’ll check them, recommend the right SIM and hardware, and send a fixed quote.