Privacy policy.

Who we are

This privacy policy explains how AVAIO Ltd (company number 06488818, registered in England and Wales) (“AVAIO”, “we”, “us”) collects and uses personal information when you visit avaio.co.uk, contact us, or use our services. We are the data controller for this information.

Email info@avaio.co.uk, call 01622 677677, or write to us at Union Park, Bircholt Road, Maidstone, Kent ME15 9XT.

What we collect

• Enquiries and quote requests: your name, company, email address, phone number, the services you’re interested in, your number of staff and anything you tell us in your message.
• Calls, emails and messages: when you phone, email or WhatsApp us, we keep a record of the conversation so we can help you.
• Customers: contact and billing details, and the information we need to support your IT, phones, mobiles and connectivity - for example user accounts, device details and support tickets.
• Job applicants: your CV and anything else you send us.
• Website use: technical information such as your IP address, browser and the pages you visit. See our cookie policy.

How we use it

• To answer your enquiry and prepare quotes (our legitimate interests, or steps before entering a contract).
• To provide, support and bill for the services you buy from us (performance of a contract).
• To meet our legal, regulatory and accounting obligations (legal obligation).
• To keep our website and systems secure and working well, and to understand how the site is used (legitimate interests, and your consent where needed for cookies).
• To send you updates about our services, where you’ve agreed to this or we’re allowed to by law. You can opt out at any time.
• To consider job applications (legitimate interests, and steps before entering a contract).

Who we share it with

We never sell your personal information. We share it only with trusted suppliers who help us run our business and deliver our services - for example our IT, email, hosting, helpdesk and remote-support providers, network and telecoms carriers, and our accountants - and only as much as they need. We may also share information where the law requires it.

Some suppliers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and any follow-up. We keep customer records for the length of our relationship and then for as long as required for legal, tax and accounting purposes. We keep job applications for up to 12 months unless you ask us to delete them sooner.

How we protect it

We’re an IT security business, and we protect your information with the same care we apply for our clients - including access controls, encryption, multi-factor authentication and regular updates. We’re Cyber Essentials certified.

Your rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, and to ask us to transfer it. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, contact us using the details above.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.