Local IT & telecoms for Kent businesses · Maidstone-based ★★★★★ 5.0 from 33 Google reviews
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Managed IT support for Kent & South East London businesses
Unlimited helpdesk, remote monitoring, Microsoft 365 management, anti-virus and backup for businesses with 1 to 100+ staff. Priced per user, not per device, from £40 per user a month for small teams and less as you grow. No contracts and no set-up fees. All prices are subject to VAT.
- No contracts or set-up fees
- Calls answered in 6.8 seconds on average
- Typically on site within 2 hours in Maidstone
Get an IT support quote
Tell us how many people you have and what’s not working. We’ll come back with a fixed monthly price.
Prefer to talk? Call 01622 677677 · Mon–Fri 9am–5pm
Everything in one per-user price.
Every AVAIO IT support plan includes the same full service. You pay per person, however many devices they use.
Unlimited helpdesk
Call, email or log a ticket as often as you need, with no charge per ticket. Calls are answered in 6.8 seconds on average, and we support your third-party software too.
Remote monitoring and maintenance
We monitor your devices and keep them updated, so many problems are fixed before your team notices.
Microsoft 365 management
Users, licences, email, Teams and security settings handled for you. We’re a Microsoft Partner.
Anti-virus and backup
Managed anti-virus on every device, and backups we check, so you can recover when something goes wrong.
Quarterly IT review
A review meeting every quarter and a monthly report, so you can see what’s been fixed and what’s coming up.
20% off on-site work
Plan customers get 20% off on-site visits and off-site repairs. Typically on site within 2 hours in Maidstone, 4 hours elsewhere in Kent and London.
IT support prices per user.
One simple price per user, per month. The more people you have, the less you pay per person. All prices are subject to VAT.
No contracts and no set-up fees. Plans run month to month. Not ready for a plan? Pay-as-you-go support is £70 an hour remote and £100 an hour on site.
Prices per user, per month. All prices are subject to VAT. See all our prices →
All prices are subject to VAT. Priced per user, not per device, with no contract and no set-up fees.
Who it’s for
Businesses in Kent and South East London with 1 to 100+ staff. Many of our clients are in haulage, accountancy, legal and estate agency.
5.0★ from 33 Google reviews, from businesses we look after across Kent.
Switching IT support in 4 steps.
- 01Free IT review
We look at your setup, your devices and what’s not working, then give you a fixed monthly price.
- 02Handover
We take over from your current provider and document your systems, so nothing gets lost.
- 03Onboarding
We set up monitoring and security on every device and introduce your team to the helpdesk.
- 04Ongoing support
Unlimited helpdesk, monthly reports and a quarterly review meeting, with no contract.
More than 100 users? Ask us for a tailored quote.
IT support across Kent & South East London
Real reviews from real Kent businesses.
★★★★★
“Since using the services of AVAIO, we have noticed a real improvement of the quality of our IT systems and reactive support. Technician is always on hand if needed.”
GTGlenn ThompsonMD, Advance FM Ltd
★★★★★
“The quality of work and service was unparalleled. I have no hesitation in recommending all of the AVAIO team for being polite, timely and dedicated, for an outrageously good price.”
DLDan LawrenceDURTY Media
★★★★★
“Your service is more than excellent… it is a pleasure doing business with you and we look forward to our continuing business relationship.”
TMTanya MayorJames Magee Accountancy Services
★★★★★
“Such a reactive service from AVAIO in our hour of need. When power cuts interrupted our business their service was impeccable and immediately transferred all calls from our VoIP system to our mobiles so customers were unaware of our problems. Excellent work!”
CCliveCAF Ceramics
★★★★★
“Great service from the team! Our phone system works perfectly at a great price! Would highly recommend to anyone looking to upgrade!”
SSamBowyer Pounds Accountants
★★★★★
“We have used Avaio for IT support for a number of years now and found the level of service to be exceptional. They have excellent product knowledge and resolve any issues quickly and with the minimum of disruption to our operation and we would not hesitate to recommend them.”
MMarcusT-mex
Real results: Advance FM saves £2,680 a month · Alan Firmin cut telecoms costs by 37% · James Magee Accountancy cut costs by 24%
Our IT support costs £40 per user per month for 1–10 users, £35 for 11–25, £30 for 26–50, £27 for 51–75 and £19.99 for 76–100. Over 100 users, we give you a tailored quote. All prices are subject to VAT, and there are no set-up fees.
No. Our IT support plans run month to month, with no long contract and no set-up fees.
Unlimited helpdesk, remote monitoring and maintenance, Microsoft 365 management, anti-virus and backup management, third-party software support, monthly reporting and a quarterly IT review meeting. Plan customers also get 20% off on-site support and off-site repairs.
So your price stays simple. You pay once for each person, however many laptops, phones or tablets they use.
We’re typically on site within 2 hours in Maidstone and the surrounding area, and within 4 hours elsewhere in Kent and London. Most problems are fixed remotely much sooner.
You can use us on a pay-as-you-go basis: £70 an hour for remote support and £100 an hour on site. All prices are subject to VAT.
Yes. Out-of-hours support is available. Our normal office hours are Monday to Friday, 9am to 5pm.
Not with us. Our IT support plan is a fully managed service: we monitor, maintain and support your systems for one monthly price.
Yes. We also supply VoIP phone systems, business SIMs and broadband, so you have one supplier and one number to call.
Get IT support that’s simple to buy
Tell us how many people you have and what you need. We’ll come back with a fixed monthly price, with no contract.